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Shipping- All online orders are shipped via USPS (United States Postal Service) or FedEx (Federal Express) based on the method selected when checking out. Orders for in-stock items are typically shipped within one business day, but that handling time cannot be guaranteed due to varying order volumes and stock levels. In the event an item is temporarily out of stock and cannot be shipped right away, you will be notified via the email you have provided to us with your order and the item will be placed on backorder unless you request to cancel the order. Items ordered with Express or Overnight shipping will take priority, but these orders must be placed by 1PM CST to ship the same day. We take care in packing orders so they arrive safe and undamaged, however we do not place insurance coverage on the packages, so your placement of an order is acknowledgement that all orders shipped are at your own risk in the event a package is lost, damaged, stolen, or is delayed for any reason. We are located in Forest Lake, Minnesota and state and local taxes are charged at the time of the order when applicable, however any additional taxes, duties, customs, or brokerage fees that may be due upon arrival are your responsibility as the purchaser. If your order is extremely urgent or time sensitive, we encourage you to call us at 651-982-6020 to place the order over the phone, and if you have any other questions or concerns about shipping, product availability, or application/fitment, please call or email us prior to placing the order online. Estimated delivery times for USPS shipping services can be seen in the cart when checking out online, and FedEx Ground or Home Delivery shipping times can be seen on the map below- these times are not guaranteed but represent the time it typically takes for a package to be delivered after it is picked up from our warehouse. Note: Both FedEx Home Delivery and USPS will deliver on Saturday, but Home Delivery service does not run on Monday.
Returns- Return authorization is required for all returns. Contact us for an RA Number, clearly mark the outside of the package with the RA number, include a copy of the invoice and write down the reason for the return, and send the package freight prepaid. Returns are not accepted for items sold at a discount such as closeout, discontinued, scratch and dent, or used items, items that have been installed or used, any electrical part, or items purchased 30 days or more prior to the return request. Returned merchandise must be in the original packaging with all small parts and hardware originally included, and in brand new condition. A 20% restocking fee will be charged on all returns, except items that are determined to be covered under warranty, or in cases where an incorrect item was shipped.
Warranty- Due to the nature of high performance or racing parts, all items are sold as-is and without warranty unless provided by the original manufacturer. Items manufactured by Speedwerx/Hot Seat Performance that are under question of warranty due to defects in materials or workmanship may be repaired, replaced, or in some cases returned for house credit at our discretion. Cash refunds are not allowed. We require you to contact us for a return authorization for all warranty work. Please include a detailed note explaining the length of time used, cause of failure, and any other relevant information.
IMPORTANT- READ BEFORE PURCHASING! The high performance products we sell are not for installation or operation by "consumers" as defined by the Magnuson-Moss Warranty Act! DO NOT order any performance parts unless you have the technical ability to properly set-up the entire machine to compensate for the installation of those parts. References to "bolt-on" parts only indicates the parts are removable from the machine (as opposed to machining type modifications)- it is not meant to imply parts can be installed without additional modification. The necessary work and expertise needed to install different products varies. Instructions, where provided, are given to assist in installation only, they are NOT a substitute for mechanical experience in setting up racing snowmobiles, watercraft, or land based vehicles. References to performance gains, reliability, ease of installation, etc. are based on our, and outside customer's experiences. This is NOT a guarantee of similar performance in every installation. While we sell proven hardware, in the end it's up to the individual racer to make the most of that hardware in his/her application. These items are intended for closed-course competition only. Alteration of emissions-related components can constitute a violation of federal and/or state laws. Substantial fines and penalties can result if used for other than closed-course competition use.
These items are intended for closed-course competition only. Alternation of emissions-related components can constitute violation of federal and/or state laws. Substantial fines and penalties can result if used for other than closed-course competition use.